Loanboox cleverly links Chatbot and Live Chat

Loanboox is a peer-to-peer financing platform that is shaking up the bond business in the digital space and revolutionizing investment banking with its online-only approach. Loanboox offers its registered users a market where suitable borrowers and lenders can find each other in a simple, transparent and uncomplicated way.

As a purely digital company, Loanboox understands the importance of accessibility for its users. In order to offer them an innovative communication channel, the chatbot "Lenny" was introduced, which asks users whether they need help. Lenny differentiates between existing users and people who want to register. He also asks on the FAQ page whether the answer they are looking for has been found. The special thing about Lenny is that a live chat is built into almost every path. This means that Lenny can hand over to a real person at any time if the user so wishes.