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Initial situation
The STF Swiss Textile College has been the leading competence center in Switzerland for the textile, design, fashion and lifestyle industry since 1881. The STF offers a comprehensive range of courses, from basic training to Master's degrees.
By using the chatbot "Tony", answers to the most important questions about STF's continuing education offerings should be provided with as few clicks as possible. Navigation on the website should be made easier and repetitive questions and concerns that would otherwise have to be clarified by phone or email should be answered quickly and easily. Thanks to the 24/7 self-service, the right solution is available at any time in response to search queries.
Idea & realization
Since going live, "Tony" has been used intensively within just a few weeks. Many users have gone through and completed the chatbot stories. The STF chatbot has the task of making it easier for interested parties to find their way around the STF's continuing education program, providing insights into ongoing study projects and answering the most important questions. In addition to the STF social media channels, interested parties can now also find insights into the STF community in the chatbot.
The introduction & implementation of the chatbot stories was easy thanks to the support of the
aiaibot team was quick and easy. The platform is intuitive and easy to use.
Statement from the Swiss Textile College on the project with aiaibot:
Thanks to the aiaibot platform, the STF can make it easier for interested parties to find information and resolve their concerns more quickly.
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