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Chatbot Sina provides first aid on the website

Company: Kantonsspital Baden

Partner: Wondrous

Link to Chatbot
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Use Case

Improve the user and customer experience during website visits and thereby increase website usage.

Goal

Guide website users to the information they are looking for quickly and efficiently at all times and reduce bounce rates.

Highlight

Sina is triaging and directing searchers on the website to the desired information, thus relieving the customer service team.

The plan to present itself professionally and attractively in the digital space has been implemented brilliantly by the Kantonsspital Baden (KSB). Its website has a lot of information for different groups that should be addressed, such as patients, visitors and applicants. But how do you get these groups to the different information they need in a targeted and efficient way on KSB's substantive website? To address this concern, KSB teamed up with aiaibot solution partner Wondrous to develop a chatbot.

«Sina» is the name of the chatbot that has graced the KSB website since April 2021. Sina picks up website visitors right on the homepage and presents them with a short selection of topics that are frequently searched for. In this way, Sina can provide searchers with the appropriate answer right away or navigate them to the right subpage.

Our promise: Service Automation, delivered!

We understand customers. And we understand digitalization and artificial intelligence - thanks to our extensive expertise and over 150 implemented projects. This experience sets us apart from the competition and makes aiaibot the leading Swiss solution provider for customer service automation and conversational AI.

The benefit for companies? We enable tomorrow's customer service today. Because we know how to do it. And because we deliver better results faster.